QUICKLY REPAIRING ANY DAMAGE

No one ever wants to have to file a claim, but if an accident does happen, we make it as quick and easy as possible to get your business back on its feet.

THE CLAIMS PROCESS

After you report a claim, you’ll be contacted within 24 business hours by one of our dedicated claims professionals. Having helped businesses like yours overcome industry-specific challenges for decades, our experienced staff possesses the skills necessary to manage your losses quickly and thoroughly, saving you both time and money.

Whether it’s sending a claims professional out to investigate damage, locating your nearest repair shop, or utilizing one of our many cost containment programs, we take care of the small details that make a big difference.

And no matter what the emergency, a claims specialist is available to assist you 24 hours a day, 365 days a year.

HOW TO REPORT A PROPERTY, AUTO OR LIABILITY CLAIM

• Contact your independent agent
• Call 888-576-2438, ext. 5514 (or press “8” at the prompt after hours) or email claims@societyinsurance.com

WHAT TO DO IN THE EVENT OF A LIABILITY CLAIM

• Preserve any evidence, including surveillance video
• Secure witness contact information, if applicable
• If possible, take photos of the area immediately after the incident
• Complete a customer accident/incident report immediately following the incident

WHAT TO DO IN THE EVENT OF AN AUTO CLAIM

At the scene of the accident

• See if anyone involved in the accident is injured
• Contact the police
• Do not discuss the accident with anyone but the police, your independent agent, or Society Insurance
• Secure witness contact information, if applicable
• If possible, take photos of the scene of the accident, including the vehicles involved
• Report the claim as soon as you are safely able to do so

Auto damage due to collision

• Visit Society’s direct repair program (DRP) for a listing of all the preferred shops in your area. If you choose to use our DRP network, the shop will complete an estimate and provide photos directly to Society Insurance, expediting the Auto Claims process.
• Call to ensure your vehicle has arrived at the repair shop

Auto glass damage

• If you need glass on your vehicle repaired or replaced, contact Safelite Auto Glass at 877-876-7120
• Safelite will request your policy information and schedule a time and location that is convenient for you

Auto accident/damage caused by an animal

• See Society’s direct repair program (DRP) listing all our preferred shops in your area. If you choose to use our DRP network, the shop will complete an estimate and provide photos directly to Society Insurance, expediting the Auto Claims process.

Stolen vehicle

• Call the police to report the theft
• Report the claim to Society Insurance

WHAT TO DO IN THE EVENT OF A PROPERTY CLAIM

Fire damage

• Contact the necessary authorities
• Take the necessary steps to preserve and protect your property from further damage

Theft from your business

• Call the police to report the theft
• Complete the theft notice of loss form.

Equipment breakdown/Power outage

• Contact the necessary authorities, if applicable
• Take the necessary steps to preserve and protect your property from further damage
• Immediately call the utility company following a power outage
• Keep freezer or cooler doors shut during power outages
• If food must be discarded, maintain a detailed inventory and take photos of all items
• Keep the contact information of any technicians that work on the equipment

Other property losses

• Contact the necessary authorities, if applicable
• Take the necessary steps to preserve and protect your property from further damage

HOW TO CONTACT A CLAIMS REPRESENTATIVE

• If you know the name or extension of the claims representative handling your claim, you can reach them at 800-242-9780, and follow the prompts
• If you do not know the name or extension of the claims representative handling your claim, call 888-576-2438 and ask for the claims department