BLOG
Restaurant Risk Management in the Slowest Month of the Year: How Operators Can Use January Wisely
January is often a slow time of the year for restaurants. In fact, research from the NPD Group shows restaurants frequently experience more than a 10% decline in sales compared to peak summer months. While slower foot traffic can be frustrating, it also creates an opportunity. Extra time in...
A Manager’s Toolkit to Creating a Feedback-Rich Culture
Creating a workplace culture where feedback flows freely isn’t about holding more performance reviews. It’s about transforming how people communicate, learn, and grow every day. As a manager, you set the tone. When feedback becomes part of the everyday rhythm of your team, you create a workplace...
Summer Safety Safeguards Every Restaurant Should Know
From a guest perspective, summer means seasonal menus reflecting the summer bounty, a fired up meat-filled grill, and dining al fresco on expansive patios. From a restaurant owner’s perspective, it’s a lot more stressful with adding heat, outdoor dining and wet surfaces into the mix. Here, we...
Greasy Linen Storage
What is the most common recommendation our risk control team makes for restaurants and bars? You would be correct if you guessed “the need to install a listed container for the proper storage of greasy rags/linens.” This correlates with the two most common questions we receive: How do I...
The Importance of Corporate Social Responsibility
Over the 110 years we’ve been in operation, Society Insurance has supported hundreds of causes and nonprofits in the communities we work in. Corporate social responsibility (CSR) is a value that we hold near and dear to our hearts. In 2024, Society Insurance and our employees contributed to...
Gen Z in the Workplace: Creating a Space Where Gen Z Wants to Work
Believe it or not, in 2023, Gen-Z employees began outnumbering Boomers in the workplace. As Gen Z now makes up 18 percent of the workforce, it’s becoming more important than ever to create a workplace that attracts this growing employable demographic. Understanding Gen Z in the Workplace A...
What a Nuclear Verdict Means for a Restaurant
A $10 million lawsuit would be the nail in the coffin for nearly every hospitality business. However, the incidence of nuclear verdicts — where a jury awards above $10 million — continues to rise. Recent data shows that U.S. juries awarded more than $14.5 billion in nuclear verdicts in 2023 — a...
Resolving Conflict in the Workplace Amicably
On average, 85% of employees will experience conflict in the workplace (Essential Workplace Conflict Statistics in 2023 • ZipDo). It is almost unavoidable, but conflicts should be resolved as quickly and as amicably as possible due to potential aftereffects, such as reduced productivity, broken...
The Benefits of Active Listening in the Workplace
When people on a team struggle to listen to each other, they can become disconnected. Active listening is important because it encourages openness, honesty, and success. This can help understand how people are motivated, how they’re feeling, and challenges they may be facing. Below you...
Can You Use FMLA for Mental Health?
The Family and Medical Leave Act (FMLA) guarantees qualified workers the right to unpaid leave for health and familial issues. If you’re wondering if you can use FMLA for mental health reasons, we should start by taking a look at the differences between mental health and mental illnesses. What’s...